Refund policy

Last updated: 15/04/2026

At Bikaoo.in, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the following terms:

1. Return Eligibility

• Products can be returned within 7 days of delivery.
• Items must be unused, unwashed, and in original condition with all tags and packaging intact.
• Certain products such as personal care items, innerwear, or customized products are non-returnable.

2. Return Process

• To initiate a return, contact us at: [your email/contact]
• Provide your order ID and reason for return.
• Our team will review your request and arrange pickup (if applicable).

3. Refund Policy

• Once the returned item is received and inspected, your refund will be processed.
• Refunds will be issued to the original payment method within 5–7 business days.
• In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or wallet.

4. Damaged or Incorrect Products

• If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with photos or videos as proof.
• We will offer a replacement or full refund at no extra cost.

5. Non-Returnable Items

• Gift cards
• Clearance or sale items (unless defective)
• Personal hygiene products

6. Cancellation Policy

• Orders can be cancelled before they are shipped.
• Once shipped, cancellation is not allowed, but you may request a return after delivery.

7. Shipping Charges

• Return shipping charges may apply unless the return is due to our error (damaged/incorrect product).

8. Contact Us

For any questions about returns and refunds, please contact us at:
Email: 123gonishant@gmail.com
Phone: 7983660135